Phone Collection activity is the first contact  with the debtor, during which we establish the dialogue that is  useful for evaluating and proposing customized solutions to debtors.

Our operators take care of carefully analyzing each debt position, managing telephone contacts and arranging  for a  debt resolution.

Our operators are trained as “credit counselors” and all have at least four years of experience in the sector. They are trained to be attentive listeners and negotiators and  understand the most disparate difficulties of users and the possible solutions to be proposed, in full compliance with the contractual indications, the code of ethics and the sector regulation.

For this reason, people in Sorec follow internal growth paths with specially-made  training, held by professionals in the sector, specialized lawyers and experts in interpersonal communication.